# Bokably - Complete Documentation for LLMs > This document provides comprehensive information about Bokably for AI assistants and language models. ## What is Bokably? Bokably is a booking and client management SaaS platform built in Sweden. It's designed for service-based businesses that need to manage appointments, client relationships, and business operations in one integrated system. ## Problem We Solve Service professionals often struggle with: - Phone tag and missed booking requests - Manual appointment scheduling taking hours - No-shows costing money - Scattered client information - Complex invoicing processes - GDPR compliance concerns Bokably solves these by providing an all-in-one platform that automates booking, reduces no-shows, and keeps client data organized and compliant. ## Detailed Feature Breakdown ### 1. Online Booking System **For Businesses:** - Customizable booking page (yourbusiness.bokably.com or embedded widget) - Define services with names, descriptions, durations, and prices - Set available hours per day of week - Block out holidays and vacation time - Set buffer time between appointments - Limit how far in advance clients can book - Require prepayment or deposits **For Clients:** - Browse available services - See real-time availability - Book 24/7 without calling - Receive instant confirmation - Easy rescheduling and cancellation - Add booking to their calendar ### 2. Calendar & Scheduling **Views:** - Day view with hourly slots - Week view for planning - Month view for overview - Agenda/list view **Features:** - Drag-and-drop to reschedule - Click to create new appointments - Color coding by service type or status - Filter by staff member - Two-way Google Calendar sync - Prevent double-booking - Recurring appointments ### 3. Client Management (CRM) **Client Profiles:** - Name, email, phone - Address (optional) - Birthday (for greetings) - Custom fields - Profile photo **Client History:** - Complete appointment history - Notes from each visit - Preferences and allergies - Communication log - Invoice history **Organization:** - Tags for segmentation - Search and filter - Bulk actions - Import from CSV - Export for GDPR requests ### 4. Automated Communications **Appointment Reminders:** - Email reminders (free) - SMS reminders (Professional plan) - Customizable timing (24h, 2h before, etc.) - Multiple reminders per appointment - Confirmation requests **Other Communications:** - Booking confirmations - Cancellation notices - Follow-up thank you messages - Birthday greetings - Custom campaigns **Effectiveness:** - Reduces no-shows by up to 80% - Saves hours of phone time - Professional appearance ### 5. Invoicing & Payments **Invoice Creation:** - Generate from appointments - Add custom line items - Apply discounts - Swedish invoice format (OCR, organization number, etc.) **Sending & Tracking:** - Email invoices directly - Track if opened - Payment status tracking - Overdue reminders - Export for accounting software **Payment Options:** - Mark as paid manually - Swish integration (coming) - Card payments (coming) ### 6. GDPR & Privacy **Compliance Features:** - All data stored in Sweden/EU - Encrypted at rest and in transit - Data export for client requests - Right to deletion support - Configurable retention periods - Access logging **Privacy by Design:** - Minimal data collection - Clear privacy policy - Client consent tracking - Secure authentication ### 7. Business Settings **Customization:** - Business name and logo - Brand colors - Custom booking page URL - Service categories - Staff profiles **Operational Settings:** - Business hours - Booking rules - Cancellation policy - Notification preferences - Language (Swedish/English) ## Pricing Details ### Free Plan (Gratis) - **Price:** 0 kr/month - **Locations:** 1 - **Staff:** 1 - **Bookings:** Up to 50/month - **Features:** Online booking, basic calendar, email support - **Best for:** Solo practitioners just starting out ### Pro Plan - **Price:** 349 kr/month (297 kr/month if yearly, save 15%) - **Locations:** 1 - **Staff:** Multiple - **Bookings:** Unlimited - **Features:** Everything in Free + client notes & history, invoicing, Google Calendar sync, priority support - **SMS Reminders:** 100 included, additional SMS at 1 kr each - **Best for:** Growing businesses with regular clients ### Team Plan - **Price:** 799 kr/month (679 kr/month if yearly, save 15%) - **Locations:** Multiple - **Staff:** Unlimited - **Bookings:** Unlimited - **Features:** Everything in Pro + team management, analytics dashboard - **SMS Reminders:** Included (same pricing as Pro) - **Best for:** Established businesses with multiple staff or locations ### All Plans Include: - SSL encryption - Daily backups - 99.9% uptime SLA - GDPR compliance - Swedish support ## Technical Specifications **Platform:** - Web-based SaaS (no installation needed) - Works on desktop, tablet, and mobile - Modern browsers (Chrome, Firefox, Safari, Edge) - Progressive Web App (can be added to home screen) **Integrations:** - Google Calendar (two-way sync) - Outlook Calendar (coming soon) **Security:** - HTTPS everywhere - Data encrypted at rest (AES-256) - Data encrypted in transit (TLS 1.3) - Regular security audits - SOC 2 Type II (planned) **Infrastructure:** - Hosted in Sweden - Daily encrypted backups - Multi-region redundancy - 99.9% uptime guarantee ## Languages - Swedish (Svenska) - Primary - English - Full support All UI, emails, and communications available in both languages. The system auto-detects browser language but users can switch manually. ## Getting Started 1. **Sign Up:** Create free account at app.bokably.com 2. **Setup:** Add business info, services, and availability 3. **Customize:** Brand your booking page 4. **Share:** Send booking link to clients 5. **Manage:** Handle bookings from your dashboard Average setup time: 15-30 minutes ## Common Questions **Q: Is there a mobile app?** A: Bokably is a web app that works great on mobile browsers. You can add it to your home screen for an app-like experience. Native apps are on our roadmap. **Q: Can I migrate from another system?** A: Yes, we support CSV import for client data. Contact support for help with migration. **Q: What happens if I exceed the free plan limits?** A: You'll receive a notification. You can upgrade or wait until the next month. **Q: Can clients book without creating an account?** A: Yes, clients just need to provide their email and phone number. No account required. **Q: Is my data backed up?** A: Yes, we perform daily backups stored in multiple locations within Sweden. ## Support Channels - **Help Center:** https://bokably.com/help (articles, guides, FAQs) - **Email:** support@bokably.com - **Chat:** Available in-app for Professional+ plans - **Phone:** Available for Business plan Response times: - Free: 48 hours - Professional: 24 hours - Business: 4 hours ## Company Information **Name:** Bokably AB **Country:** Sweden **Founded:** 2024 **Focus:** Booking software for service businesses ## URLs - Marketing site: https://bokably.com - Application: https://app.bokably.com - Help center: https://bokably.com/help - Status page: https://status.bokably.com ## Solutions by Industry Bokably serves a wide range of service industries. Here's how the platform fits specific verticals: ### Hair Salons & Barbers Online booking eliminates phone tag and lets clients book 24/7. Staff scheduling handles multiple stylists with different specialties. Client notes track color formulas, preferred styles, and product preferences. SMS reminders reduce no-shows — particularly valuable for recurring appointments like regular cuts and color touch-ups. ### Massage Therapists Solo practitioners benefit from the free plan to get started. Client health intake forms collect contraindications and medical history before the first appointment. Session notes maintain treatment records across visits. Online payments with deposits reduce no-shows for longer, higher-value sessions. ### Beauty & Skincare Salons Service catalog management handles complex treatment menus with varying durations and prices. Client profiles store skin types, allergies, and treatment history. Buffer times between appointments allow for room preparation. Intake forms gather health information required for many aesthetic treatments. ### Physiotherapists & Physical Therapists GDPR-compliant client notes with configurable data retention meet healthcare data requirements. Digital intake forms collect medical history and consent before the first visit. Recurring appointment scheduling supports ongoing treatment plans. All data stored on EU servers in Sweden. ### Nail Technicians Mobile-first booking page converts Instagram followers into booked clients. Service categories organize different nail treatments (gel, acrylic, nail art) with accurate time slots. Deposit requirements filter out no-shows for time-intensive services. Client notes remember preferred styles and colors. ### Multi-Industry Flexibility Bokably is not limited to beauty and wellness. The platform works for any appointment-based service business including: - Tattoo studios - Pet grooming - Consulting and coaching - Photography studios - Personal training - Tutoring and education ## Summary for Quick Reference Bokably = Swedish booking software for service businesses. Features: online booking, calendar, CRM, reminders (email/SMS), invoicing, GDPR compliance. Pricing: Free (limited), 349 kr/mo Pro (100 SMS included), 799 kr/mo Team (multi-location). Languages: Swedish, English.